Privacy policy
Last updated: 28 July 2026
At Fashionbypain, we value your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order, we may collect:
● Full name
● Shipping and billing address
● Email address
● Phone number
● Payment information (processed securely through our payment provider)
● Order history
How We Use Your Information
We use your information to:
● Process and deliver your orders
● Contact you about your order
● Respond to customer service enquiries
● Improve our products and services
● Send promotional emails (only if you have chosen to receive them)
Keeping Your Information Safe
Your personal information is stored securely and is only accessible to authorised personnel. We do not sell or share your personal information with third parties for marketing purposes.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
For any privacy-related enquiries, please contact us at:
Email: [Your Email Address]
Terms & Conditions
Shipping
We aim to dispatch all orders as quickly as possible.
UK Shipping
● Estimated delivery: 3–5 working days
EU Shipping
● Estimated delivery: 5–7 working days
International Shipping
● Estimated delivery: 7–12 working days
Please note that delivery times are estimates and may vary due to customs, postal delays, or other circumstances beyond our control.
Refunds & Exchanges
We do not offer refunds unless required by applicable consumer law.
We are happy to offer an exchange if:
● The request is made within 7 working days of receiving your order.
● The item is unworn, unused, undamaged, and in its original condition with any tags attached.
● The customer is responsible for the cost of returning the item.
To request an exchange, please email us with the following information:
● Full name
● Address
● Phone number
● Order number
Once we receive and inspect the returned item, we will process your exchange.
Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible so we can resolve the issue.
Contact Us
If you have any questions about these Terms & Conditions or our Privacy Policy, please contact us:
Email: Fashionedbypain@gmail.com